Privacy Policy

FikaPay takes a privacy-first approach to operating our payment platform for businesses. This policy explains the types of data we collect, the purposes for which we use that data, and the controls you have over it. By using our services and visiting fikapay.com, you consent to the practices described below.

We collect the information necessary to deliver, improve, and secure your experience across the platform.

• Personal data: Name, email, phone number, and business details you provide when registering or corresponding with us.
• Payment data: Transaction records, billing information, and details required by our banking partners to process settlements.
• Usage and diagnostics: Device identifiers, browser metadata, log files, and feature usage that help us maintain, troubleshoot, and iterate on the service.

We process data for core platform functionality, service improvement, and compliance obligations.

• Authenticate and manage your account.
• Process payments, send receipts, and prevent fraud.
• Respond to inquiries, provide support, and share important service updates.
• Analyze usage trends to optimize performance and reliability.

We share data only when necessary to support the service, enforce the law, or protect our rights. This includes sharing with payment processors, financial institutions, and legal authorities as governed by local regulations.

We never sell your personal data. Third-party vendors processing data on our behalf are bound by confidentiality provisions and are limited to only what is needed to deliver the requested service.

We use cookies and similar technologies to remember preferences, monitor security, and measure performance. You can control these settings through your browser, though disabling them may impact core functionality.

We do not use cookies for targeted advertising or sell cookie data.

Data is stored within Australia and protected with industry-standard safeguards. We regularly review technical and organizational controls to limit access and prevent unauthorized disclosure.

When you transmit sensitive data, we rely on encrypted communication channels and strict access controls across employee and contractor roles.

You may request access to the personal information we hold, ask for corrections, or request deletion by contacting [email protected].

• We respond to requests according to applicable laws, typically within a reasonable timeframe.
• Deleting your account removes associated personal and transactional data, though we may retain aggregated or anonymized data for legitimate business purposes.

If data is transferred outside Australia, we ensure that the recipient provides appropriate safeguards such as contractual clauses or local licenses.

This includes data shared with global cloud providers and payment partners whose infrastructure sits in other jurisdictions.

Questions about this policy or concerns about privacy can be directed to [email protected].

If you believe we haven’t addressed your request, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.